Shipping Policy

1. Order Processing

Orders are typically processed within 1–2 business days after payment is successfully confirmed.

Business days generally exclude weekends and applicable public holidays. Payment review, fraud screening, incomplete information, or address verification may occasionally require additional processing time.

2. Estimated Delivery

Estimated delivery is generally 10–20 business days after dispatch.

Delivery times are estimates rather than guaranteed arrival dates. Actual delivery may vary depending on destination, carrier operations, customs procedures, weather, peak periods, and other circumstances outside reasonable control.

3. Shipping Charges

Any applicable shipping charges will be displayed during checkout before payment is completed.

Customers can review applicable delivery charges and the total order amount before placing an order.

4. Fulfillment Locations

Orders may be fulfilled from our own or partner facilities depending on inventory availability, product location, and delivery destination.

Products within the same order may occasionally be shipped separately and may arrive at different times.

5. Tracking

Once an order has been dispatched, tracking information will normally be provided where tracking is available for the shipment.

Carrier systems may require additional time after dispatch before the first tracking update appears.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If an address error is discovered, please contact Customer Support as soon as possible. Address changes cannot be guaranteed after fulfillment begins or the order has been dispatched.

7. Delivery Delays

If tracking has not updated for an extended period or your shipment is significantly beyond the estimated delivery period, please contact Customer Support with your order information.

We will review the available information and work with the relevant carrier or logistics provider where appropriate.

8. Lost Packages

If a shipment appears to be lost, please contact Customer Support so we can review the tracking history and circumstances and determine an appropriate resolution.

Responsibility for a delivery issue will not automatically be transferred to the customer simply because the package has been handed to a carrier.

9. Packages Marked Delivered

If tracking shows “Delivered” but your package cannot be located, please check the delivery area, household members, building reception or management, and any delivery information supplied by the carrier.

If the package still cannot be located, contact Customer Support. A support request will not automatically be denied solely because tracking displays a delivered status.

10. International Fulfillment

Some orders may involve international fulfillment or logistics providers. Delivery may therefore be affected by local import procedures or carrier requirements depending on destination.

11. Shipping Assistance

For shipping, tracking, or delivery questions, please use the customer support information provided on our Contact Us page and include your order number where possible.

Last updated: September 24, 2026