Return & Refund Policy

1. Return Window

Eligible products may be returned within 30 calendar days after delivery.

2. Return Eligibility

For a standard preference-based return, the product should generally be:

• In its original condition.
• Returned with applicable accessories, components, hardware, manuals, and packaging.
• Free from damage caused by misuse, neglect, improper installation, or unauthorized modification.
• Securely packaged for return transportation.

3. How to Request a Return

Contact Customer Support before sending merchandise back.

Please provide:

• Your order number.
• The product you wish to return.
• The reason for the return.
• Relevant photographs or video where appropriate.

Please wait for return authorization and instructions before shipping your product.

4. Return Address

Please do not send returns to the business registration address listed elsewhere on our website unless Customer Support specifically instructs you to do so.

Once your return request is approved, the appropriate return facility address and instructions will be provided.

5. Return Shipping Costs

Preference-based returns: Customers are generally responsible for return shipping costs when a return is requested because of a change of mind, incorrect selection, or another preference-based reason.

Damaged, defective, incorrect, incomplete, or materially misdescribed products: If the issue is attributable to us, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear the cost caused by our error.

6. Damaged or Defective Items

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact Customer Support promptly.

Photographs or video may be requested where reasonably necessary to verify the issue and determine the appropriate resolution.

7. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to post the refund after it has been issued.

8. Exchanges and Replacements

Where appropriate and subject to availability, we may offer a replacement or exchange for eligible damaged, defective, or incorrect products.

9. Order Cancellations

Cancellation requests should be submitted as soon as possible.

We may be able to cancel an order before shipment, but cancellation cannot be guaranteed once fulfillment has begun.

Once an order has been dispatched, it cannot be canceled and the applicable return process must be followed after delivery.

10. Unauthorized Returns

Merchandise returned without prior authorization may experience processing delays or may not qualify for a refund.

Last updated: September 24, 2026